Registration and Co-Payment Policy

All patients are expected to present their current insurance card and Co-Payment at the time of registration. Patients may be turned away if they do not pay their co-pay at the time of registration. Please keep in mind that if your child is turned away and asked to reschedule, you may be charged a $40 cancellation fee. ABC Pediatrics takes cash, personal checks, traveler’s checks, Visa, Master Card, and Discover. For your convenience, you may leave a credit card on file.

 

 

Cancellation Policy

If you have scheduled your child for an appointment and need to cancel, please let us know as soon as possible by calling 650-579-6500. We understand that life (and children) can be unpredictable, however, our appointment slots do fill quickly and we want to provide all of our patients with the best access possible by knowing if appointment slots are available. If you do not give us at least 24 hours notice, you will be charged a cancellation fee of $40.

 

 

Late Policy

We know how frustrating it can be to have to wait for your doctor. We do our best to stay on schedule and to see patients in a timely fashion. When a patient shows up late for their scheduled appointment, their tardiness puts the doctor behind which can have a ripple effect and delay multiple patients from being seen in a timely fashion. Patients who register more than 15 minutes past their scheduled appointment may be asked to reschedule. If you are asked to reschedule you may be charged a $40 cancellation fee.

 

 

Form Fees

All forms (school, camp, etc) which require staff and/or physician time to complete are charged a fee of $10. Forms may take up to 4-5 business days to be completed. Forms that are completed on a rush basis are charged $20 and will be ready by the end of that business day. We do our best to have forms finished in a timely fashion and you may request that your form be available for pick-up, be mailed and/or be faxed. We also try to have a copy of the completed form filed in your child’s chart in case the form is lost.

 

 

Medical Records Copies or Transfers

You may request at any time a copy of your child’s medical records. The fee for a copy of their complete chart is $40. The fee for a summary of your child’s medical records is $20. The summary will include a summary of your child’s medical problems/issues, dates of immunizations, a copy of their last well child appointment, copies of their growth charts, copies of any correspondence from specialists, copies of significant lab results and copies of important imaging study reports.

 

 

Privacy Policy

ABC Pediatrics values your privacy. We are committed to protecting the confidentiality of your medical records. Please refer to our Notice of Privacy Policies (click to view) for details on how we protect your medical information and how we may share your information in order to provide you high quality medical care and to be reimbursed by your insurance company.